Last updated: 14^th November 2025

Northern Scaffold Limited (“Northern Scaffold”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website www.northernscaffold.co.uk or contact us by phone, email or through our online form. Northern Scaffold

1. Who we are (Data Controller)

Northern Scaffold Limited is the data controller responsible for your personal data.

Contact details:

• Company name: Northern Scaffold Limited
• Registered office / head office:
  Northern Scaffold Limited
  Alta House, North Togston
  Morpeth, Northumberland
  NE65 0HR Northern Scaffold
• Telephone: 01661 243 269
• Email: sales@northernscaffold.co.uk Northern Scaffold

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What personal data we collect

2.1 Data you provide directly

We collect personal data that you provide when you:

• Complete the Contact Us form on our website
• Contact us by phone, email, post, social media, or in person
• Request a quotation or proposal
• Enter into a contract with us
• Subscribe to updates or agree to receive marketing from us

This may include:

• Name
• Company name
• Job title/role (if provided)
• Business address (if provided)
• Email address
• Telephone number(s)
• Details about your project or enquiry
• Any other information you choose to include in messages or attachments

On the contact form, you may also be asked to confirm that you allow your data to be held by Northern Scaffold Limited and that you agree to being contacted. Northern Scaffold

2.2 Data collected automatically (website & cookies)

When you use our website, certain information may be collected automatically, such as:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring website or source

This may be collected through cookies and similar technologies. For more details, please see our Cookie Policy.

3. How and why we use your personal data

We will only use your personal data when the law allows us to. Typically, we rely on the following lawful bases under UK GDPR:

• Consent – where you have given clear consent for us to process your data (e.g. ticking a box to allow us to contact you).
• Contract – where processing is necessary to provide a quotation, enter into or perform a contract with you or your organisation.
• Legal obligation – where we must process data to comply with legal or regulatory requirements.
• Legitimate interests – where the processing is necessary for our legitimate business interests and does not override your rights.

We may use your data to:

• Respond to your enquiries and provide information you have requested
• Prepare and provide quotations and proposals
• Manage and deliver scaffolding projects and related services
• Administer and manage our relationship with you or your organisation
• Send service-related communications (e.g. project updates, changes to terms)
• Improve our website, services and customer experience
• Maintain internal records, including for accounting and invoicing
• Comply with health & safety, insurance and regulatory obligations
• Send marketing communications (where permitted by law and your preferences)

4. Marketing communications

We may use your contact details to send you information about our services, case studies or updates that we believe may be relevant to you in a professional context.

We will only do this where:

• You have given your consent; or
• You are an existing customer or contact and we are relying on our legitimate interests, in line with applicable direct marketing and e-privacy laws.

You can opt out of marketing at any time by:

• Clicking “unsubscribe” (if available) in any marketing email; or
• Contacting us at sales@northernscaffold.co.uk and asking to update your preferences.

Service-related communications (such as project information, safety updates, or contractual notices) are not marketing and you will continue to receive these as necessary.

5. Who we share your data with

We may share your personal data with:

• Our employees and management who need the information to handle your enquiry or manage projects
• Professional advisers, such as insurers, accountants or legal advisers
• Service providers and suppliers, including:
  • Website hosting and IT support providers
  • Email and cloud service providers
  • Other specialist contractors or consultants involved in delivering our services
• Regulators, law enforcement or other authorities, where we are required to do so by law

Whenever we share data with third parties, we only provide the information that is necessary, and we require those third parties to keep your data secure and to use it only for the agreed purposes.

We do not sell your personal data to third parties.

6. International transfers

Some of our service providers (for example, cloud or email services) may store or process personal data outside the UK and European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are in place, such as:

• Adequacy regulations for the destination country; and/or
• Standard Contractual Clauses or equivalent mechanisms approved under UK data protection laws.

You can contact us if you would like more information about international transfers and the safeguards we apply.

7. How long we keep your data

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including:

• To respond to enquiries and provide quotations
• For the duration of any contract or project, and a reasonable period afterwards
• To meet legal, regulatory, tax and accounting requirements
• To maintain records in case of queries, complaints or legal claims

In general:

• Enquiry data is normally kept for up to 2 years from last contact, unless we need to keep it longer (for example, if it leads to a project or contract).
• Contract and project-related records may be kept for up to 6–7 years (or longer if required by law or for insurance purposes).

When data is no longer required, it will be securely deleted or anonymised.

8. How we protect your data

We take appropriate technical and organisational measures to protect your personal data, including:

• Restricting access to personal data to those who need to know it
• Using secure systems and safeguards for our IT and communications
• Maintaining policies and procedures for data handling, retention and security
• Training staff on confidentiality and data protection responsibilities

No method of transmission over the internet or electronic storage is completely secure, but we strive to protect your personal data to the best of our ability.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to:

• Make the site function properly
• Remember your preferences
• Help us understand how our site is used
• Support marketing and analytics activities (where consent is given)

You can manage your cookie preferences through the cookie banner on the site and via your browser settings. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy. Northern Scaffold

10. Your data protection rights

Under UK data protection laws, you have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to have inaccurate or incomplete data corrected.
• Right to erasure – to request that we delete your personal data, where there is no good reason for us to continue processing it.
• Right to restrict processing – to request that we limit the way we use your data in certain circumstances.
• Right to data portability – to receive your data in a structured, commonly used and machine-readable format, or request that it is transferred to another organisation, where technically feasible and applicable.
• Right to object – to object to processing based on our legitimate interests, and to direct marketing (including profiling) at any time.
• Right to withdraw consent – where we rely on consent, you can withdraw this at any time.

To exercise any of these rights, please contact us at sales@northernscaffold.co.uk or in writing using the address in section 1.

We may need to request specific information from you to help us confirm your identity before we act on your request.

11. Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority for data protection:

Information Commissioner’s Office (ICO)
For up-to-date contact details, please visit the ICO’s website.

12. Third-party websites

Our website may include links to third-party websites (for example, social media platforms such as X and LinkedIn). Northern Scaffold

We are not responsible for the privacy practices of those third-party sites. We encourage you to read the privacy notices of any websites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. The updated version will be posted on our website with a revised “Last updated” date.

We recommend that you review this page periodically to stay informed about how we protect your personal data.